Refund and Returns Policy

At Lyzzo.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.

Returns

  • Eligibility: You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.
  • Non-Returnable Items: Certain items cannot be returned, including gift cards and items marked as final sale.

How to Return an Item

  1. Contact Us: Email our customer support team at [your email] to initiate a return. Please provide your order number and reason for the return.
  2. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  3. Return Address: We will provide you with the return address once your return request is approved.

Refunds

  • Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, we will process your refund. The refund will be issued to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds are granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email] with details and a photo of the damaged or defective item.

Shipping

  • Original Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: lyzzostore@gmail.com
  • Phone: 03131734807

Thank you for shopping with Lyzzo.store. We appreciate your business and are committed to providing you with high-quality unisex clothing and excellent customer service.

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